Shipping & returns

SHIPPING AND RETURNS/EXCHANGES INFORMATION

bdr has a standard 24-48 hour processing time prior to the shipment of all orders. This is subject to change during holidays and/or if inventory runs out quicker than expected.

On occasion, orders may take up to 7 days for processing depending on type of product and/or certain delivery concerns. Once a package has been shipped by us through the USPS or UPS, we cannot ascertain the package's exact path of delivery. Some packages can be delayed due to certain circumstances by the USPS or UPS. We ask for your patience if this does occur.

Orders will be shipped out as soon as they are ready to be shipped.

SERVICE	TIMEFRAME
USPS PRIORITY MAIL EXPRESS	1 to 3 business days + processing time.
USPS PRIORITY MAIL	2 to 5 business days + processing time.
USPS GROUND	3 to 14 business days + processing time.
UPS 2ND DAY AIR	2 business days + processing time.
UPS 3 DAY SELECT	3 business days + processing time.
UPS GROUND	3 to 7 business days + processing time.

Bdr USA offers FREE SHIPPING to any purchases over $100 to the United States residents only. It is only limited to domestic areas due to the high shipping cost from shipping services overseas.

Expedited orders shipped via UPS (2nd Day Air and 3 Day Select) are delivered on business days (Monday to Friday) only. Orders shipped via USPS (standard shipping) can be delivered Monday to Saturday. Delivery is not available on Sundays for all shipping carriers.

All orders shipped via standard shipping will be shipped through the USPS or UPS. Unfortunately, there is no way to guarantee that your order will be shipped within a certain timeframe when you choose standard ground delivery.

Once a package has been shipped by us through the USPS or UPS, we cannot ascertain the package's exact path of delivery. Some packages can be delayed due to certain circumstances by the USPS or UPS. We ask for your patience if this does occur.

Please note that with expedited shipping methods, Bdr USA cannot request or guarantee delivery by a specific time. Generally, the UPS will deliver your package(s) by 8PM on the estimated date of delivery. Please note that the UPS does not deliver to P.O. Boxes, and will only accept shipments to valid street addresses. Any and all package(s) that are addressed to a P.O. Box may be delayed or charged for an additional address correction fee.

All orders placed on weekends will be processed on the following Monday.

ORDER PROCESSING

Incorrect billing information and/or shipping information/address may result in shipping delays or missing packages. We will reach out to the customer if we need clarification on shipping information and/or communicate any issues with shipping if we are made aware of these issues. bdr USA reserves the right to decline an order and issue a refund if we are made aware of a possible package mis-delivery.

If a package is lost or returned back to us due to the customer providing a wrong address, we will not refund the cost of shipping and we reserve the right to charge a restocking fee. If you with to get the order re-shipped, you will have to pay for the cost of shipping again.

The merchant name will show up as MissBarn on your credit card statement.

** Please make sure to double check the accuracy of your shipping information before placing your orders!

TRACKING INFORMATION

You will receive an email with a tracking number once your order(s) have been shipped. If you do not receive a tracking number within 48 hours of placing your order, please reach out to us through email. We also ask you to check your spam folder for any missed emails.

BACKORDERS

At times, we may not have certain items in stock ready to be shipped out due to re-ordering or re-stocking and in such cases, the customer will be alerted and guided on how to proceed with their order.

During the rare occurrence of a backorder on your item(s); you will be placed on a priority waitlist. We will then immediately ship item(s) upon their arrival to our warehouse.

If we are unable to ship the backordered item(s) in a reasonable timeframe of 7 to 10 days, we will contact you immediately, in order to cancel the back-ordered item and refund the amount to the original payment methods.

ORDER CANCELLATION AND MODIFICATION POLICY

Orders can be changed or modified but never cancelled for a “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product(s) we sell. Once the order has been placed, we will only make modifications to the order. Please refer to our Return and Exchange Policy.

You may cancel your order as long as your order is still in progress. Once your order has been shipped, you cannot cancel your order. Refunds will only be given as "ONLINE STORE CREDIT" as Bdr USA Reward Points. Please allow around 5 business days to process order cancellations.

RETURN AND EXCHANGE POLICY

NEW

Due to the nature of the products we sell, your order must meet Federal Health Regulations before requesting a return or exchange.

Currently, due to Covid 19, we are not receiving return service for safety reasons because the product is used directly on the skin of our customers. We recommend trying out the sample before purchasing. Just send us an email or a phone call to request a sample of the product you want at the time of purchase and we will send it to you with your order. We thank you for your understanding.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER OCTOBER 1, 2020.

BEFORE

If you are not completely satisfied with a bdr purchase for any reason, please review our return, refund, and exchange policies below for bdrbeautyshop.com purchases. Products must be returned in new or gently used condition. bdr monitors return activity for abuse and reserves the right to limit returns or exchanges. All returns are subjected to validation and approval at bdr’s discretion.

Item(s) purchased on bdrbeauty.com will not be refunded more than 10 days after you receive.

We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

Items shipped to bdrbeautyshop.com outside of the returns window, not in new or gently used condition, without a original packing slip, or not purchased at bdrbeautyshop.com, may not be credited back or returned to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

If a return request is submitted due to any other reason, (aside from wrong items being delivered*), all shipping costs must be covered by the customer, as bdebeauty.com has fulfilled their duty in providing the correct items that were ordered.All shipment fees (including returns/exchanges) must be covered by the customer even when the customer has had free or flat rate shipping. The actual shipment fees will be removed from the refund total. The original shipping fees are deducted from all returns - as shipping is a separate service that has already been credited to a third-party delivery service, and will not be eligible for return. Please note that this shipping charge that is deducted will be the original shipping fee, and not just the flat shipping or free shipping promotion. Even if the customer used the flat shipping or free shipping option on their order, they will still be held responsible for the actual shipping charge, which will be removed from the total refunded.

PRODUCT WARRANTY

All of our products are covered under a Warranty that ensures they are free from any defects in workmanship. If you receive an item that is damaged and/or defective, please contact us immediately upon receipt of the package. It the item is determined to not meet our brand standards, we will gladly exchange the item(s) and proceed with the exchange process per our cost.

A return request submitted due to any other reason will require the customer to bear all shipping costs in returning the products. All shipment fees (including returns/exchanges) must be covered by the customer even when the customer has had free or flat rate shipping. The actual shipping fees will be deducted from the refund total.

RETURN AND EXCHANGE PROCEDURE

Our customer service department will personally guide you via email to assist youfor eligible returns, return instructions and the return shipping address with your returns and exchanges made. If you have any issues with your order, contact us immediately at info@bdrbeautyshop.com

CONTACT US

Bdr USA is constantly striving to give customers the best customer service.

If there are any questions or concerns, please contact the following:

Email: Customer Service Representative at info@bdrbeautyshop.com

Phone: 201-917-5858

CUSTOMER SERVICE HOURS

Monday - Friday

10 am - 2 pm (E.T)

Address: 730 Grand Avenue, Suite 2B, Ridgefield, NJ 07657, USA