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Shipping & returns

SHIPPING AND RETURNS/EXCHANGES INFORMATION

bdr has a standard 24-48 hour processing time prior to the shipment of all orders.  This is subject to change during holidays and/or if inventory runs out quicker than expected.
 
On occasion, orders may take up to 7 days for processing depending on type of product and/or certain delivery concerns.  Once a package has been shipped by us through the USPS or UPS, we cannot ascertain the package's exact path of delivery.  Some packages can be delayed due to certain circumstances by the USPS or UPS.  We ask for your patience if this does occur.
 
Orders will be shipped out as soon as they are ready to be shipped.
 

SERVICE

TIMEFRAME

USPS PRIORITY MAIL EXPRESS 

1 to 3 business days + processing time.

USPS PRIORITY MAIL

2 to 5 business days + processing time.

USPS GROUND

3 to 14 business days + processing time.

UPS 2ND DAY AIR

2 business days + processing time.

UPS 3 DAY SELECT

3 business days + processing time.

UPS GROUND

3 to 7 business days + processing time.

 

Bdr USA offers FREE SHIPPING to any purchases over $200 to the United States residents only. It is only limited to domestic areas due to the high shipping cost from shipping services overseas.

Expedited orders shipped via UPS (2nd Day Air and 3 Day Select) are delivered on business days (Monday to Friday) only. Orders shipped via USPS (standard shipping) can be delivered Monday to Saturday. Delivery is not available on Sundays for all shipping carriers.

All orders shipped via standard shipping will be shipped through the USPS or UPS. Unfortunately, there is no way to guarantee that your order will be shipped within a certain timeframe when you choose standard ground delivery.

Once a package has been shipped by us through the USPS or UPS, we cannot ascertain the package's exact path of delivery. Some packages can be delayed due to certain circumstances by the USPS or UPS. We ask for your patience if this does occur.

Please note that with expedited shipping methods, Bdr USA cannot request or guarantee delivery by a specific time. Generally, the UPS will deliver your package(s) by 8PM on the estimated date of delivery. Please note that the UPS does not deliver to P.O. Boxes, and will only accept shipments to valid street addresses. Any and all package(s) that are addressed to a P.O. Box may be delayed or charged for an additional address correction fee.

 

SAME DAY SHIPPING

SAME DAY SHIPPING can only be applied on orders placed before 4 P.M (E.T). 

This applies to business days only (Monday to Friday). 
All orders placed on weekends will be processed on the following Monday.

 

FOR INTERNATIONAL CUSTOMERS

After we ship your order(s), we will send the shipping information through email. Please prepare to receive your order within the expected delivery date in order to avoid missing the delivery attempts. After that, please check your post office if you’ve missed it.

International shipping charge varies between countries.

 

SERVICE

TIMEFRAME

USPS PRIORITY MAIL INTERNATIONAL

6-10 Business Days

USPS FIRST-CLASS PACKAGE INTERNATIONAL SERVICE

Varies by Destination

UPS WORLDWIDE EXPRESS

1-3 Business Days

UPS WORLDWIDE EXPEDITED

2-5 Business Days

 

 

ORDER PROCESSING

Incorrect billing information and/or shipping information/address may result in shipping delays or missing packages.  We will reach out to the customer if we need clarification on shipping information and/or communicate any issues with shipping if we are made aware of these issues.  bdr USA reserves the right to decline an order and issue a refund if we are made aware of a possible package mis-delivery.
 
If a package is lost or returned back to us due to the customer providing a wrong address, we will not refund the cost of shipping and we reserve the right to charge a restocking fee.  If you with to get the order re-shipped, you will have to pay for the cost of shipping again.
 
The merchant name will show up as MissBarn on your credit card statement.
 
** Please make sure to double check the accuracy of your shipping information before placing your orders!

  

TRACKING INFORMATION

You will receive an email with a tracking number once your order(s) have been shipped. If you do not receive a tracking number within 48 hours of placing your order, please reach out to us through email. We also ask you to check your spam folder for any missed emails. 

 

BACKORDERS

At times, we may not have certain items in stock ready to be shipped out due to re-ordering or re-stocking and in such cases, the customer will be alerted and guided on how to proceed with their order. 

During the rare occurrence of a backorder on your item(s); you will be placed on a priority waitlist. We will then immediately ship item(s) upon their arrival to our warehouse. 

If we are unable to ship the backordered item(s) in a reasonable timeframe of 7 to 10 days, we will contact you immediately, in order to cancel the back-ordered item and refund the amount to the original payment methods.

 

ORDER CANCELLATION AND MODIFICATION POLICY

Orders can be changed or modified but never cancelled for a “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product(s) we sell. Once the order has been placed, we will only make modifications to the order. Please refer to our Return and Exchange Policy.

You may cancel your order as long as your order is still in progress. Once your order has been shipped, you cannot cancel your order. Refunds will only be given as "ONLINE STORE CREDIT" as Bdr USA Reward Points. Please allow around 5 business days to process order cancellations.

 

 

RETURN AND EXCHANGE POLICY

Due to the nature of the products we sell, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.

 

RESTOCKING FEES

All returns are subjected to a 20% ~ 80% restocking fee. 

Wig Products that are curly or wavy will have a restocking fee starting at 30%. 

The restocking fee is determined by the final condition of the returned item.

Bdr USA reserves the right to establish a restocking fee upon receipt and inspection of the returned items. 

The final determined restocking fee is non-negotiable.

 

Please note the following restocking fees:

  • Original Condition: 20% restocking fee
  • Damaged Package: 30% up to 50% - (including, but not limited to the item(s) being Bent/ Crushed/ Wrinkled/ Twisted/ Torn off/ or Cut)
  • Damaged Product: 40% up to "Not Returnable”*: 
    • 40% to 80% - Brushed/ Fingered / Tangled, Loosen Curl/ Worn/ Odor (Perfume, Hair Spray, Smoke, etc.)
    • Not Returnable: Altered/ Chemical Product Applied (Glue, Dye, etc.)/ Torn Off/ Excessively worn/Smell
  • Missing Materials: 30% up to 40% - Outer Box/ Tag/ Label/ Tissue Paper/ String/ Holder/ Hairnet
  • Etc.: 30% up to 70% - Products may be deemed defective due to unlisted reasons

 

*”Not Returnable”: In this case, we reserve the right to refuse the product for a return or exchange, and will give the customer the option of receiving the product back at the customer’s expense.

If more than two of the above reasons apply to the returned item's condition, the restocking fee will be determined by the highest percentage. The percentages will not be combined.

 

RETURNS

  • You have 30 calendar days to return an item from the date you received it.  Your item must be in the original packaging.
     
    Your item needs to have the receipt or proof of purchase enclosed with it.

     

 

Please make a RETURN REQUEST.

Go to “My Account” and select the ORDERS tab – from there, you will find the RETURN REQUEST option. This will alert us that you have made an official RETURN REQUEST, so that we can authorize it and further proceed with your return procedure.

You must also email us with your intent to return the item, so we can ensure the firm receipt of the item(s).

 

  • Our fulfillment department must inspect all incoming shipments to ensure all products are in its original condition. 
  • No in-store credit or credit card refund will be given if the product has been opened, damaged or manipulated in any manner from its original state, including the product tag(s).
  • All shipping fees in the transaction and a 20% re-stocking fee must be covered by the customer. In the event that the returned products are damaged or defective, rendering them to be un-sellable, we may apply a higher restocking fee. Please refer to the above RESTOCKING FEES section for more information.
  • All refunds will be awarded as “ONLINE STORE CREDIT” in the form of Bdr USA Reward Points.

 

*The above policies may differ if the wrong item(s) was delivered. Please contact us in these situations.

  

***Please make sure to double-check your item(s) before placing your orders!***

All of our products are directly received from the manufacturers and have undergone a quality assurance process to ensure that they are free from any imperfections. If you receive an item that is damaged, defective, or materially different, please contact us immediately upon receipt of the package.

 

EXCHANGES

If after you use our products and are unsatisfied, we will issue a one time exchange within 30 days of product purchase.  The purchased items must meet the conditions stated above in the Returns section in order to qualify for "Online Store Credit" as bdr reward points in your account at bdrbeautyshop.com.
 
PRODUCT WARRANTY
 
All of our products are covered under a Warranty that ensures they are free from any defects in workmanship.  If you receive an item that is damaged and/or defective, please contact us immediately upon receipt of the package.  It the item is determined to not meet our brand standards, we will gladly exchange the item(s) and proceed with the exchange process per our cost.
 
A return request submitted due to any other reason will require the customer to bear all shipping costs in returning the products.  All shipment fees (including returns/exchanges) must be covered by the customer even when the customer has had free or flat rate shipping.  The actual shipping fees will be deducted from the refund total.

 

 

 

RETURN AND EXCHANGE PROCEDURE

Our customer service department will personally guide you via email to assist you with your returns and exchanges made.  When you receive your item, open the packaging and make sure the correct product was sent and free from damage and defects.  If you have any issues with your order, contact us immediately at info@bdrbeautyshop.com

 

 

CONTACT US

Bdr USA is constantly striving to give customers the best customer service.  

If there are any questions or concerns, please contact the following:

Email: Customer Service Representative at info@bdrbeautyshop.com

 

 

CUSTOMER SERVICE HOURS

Monday - Friday 

10 am - 4 pm (E.T)

Address: 730 Grand Avenue, Suite 2B, Ridgefield, NJ 07657, USA